Kevin talks with Michael Pollack about how/why he chose a career in the restaurant business, specifically as a server. Michael explains the ‘working structure’ of a typical restaurant, including ‘front-of-house’ roles, ‘back-of-house’ roles and hosting. He describes a typical shift, from menu review to reservations to coordinating the various server roles to optimize the dining experience. Finally he shares what he believes are the skills and qualities needed to be successful as a server in middle to upscale establishments as well as the challenges and rewards of this fast paced, public facing line of work. A real insider’s view of the restaurant business.